LocaRun Refund Policy

At LocaRun, we strive to provide high-quality location changing solutions that meet our customers’ needs. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund procedures and eligibility criteria.

Eligible Refund Situations

One-Time Purchases

The following situations qualify for refund consideration for one-time purchases:

• Accidental Duplicate Purchase: If you have unintentionally made multiple identical purchases.
• Order Not Received: If you have not received order confirmation or product access within 24 hours of purchase.

Subscription Purchases

The following situations qualify for refund consideration for subscription purchases:

• Failed Cancellation: If you have properly submitted a cancellation request but were charged for a subsequent billing period.
• Order Not Received: If you have not received subscription confirmation or service access within 24 hours of purchase.

Non-Refundable Situations

Refunds will generally not be approved in the following cases:

• Purchase of Similar Products: Having purchased other similar location changing products is not grounds for a refund.
• External Issues: Problems not related to LocaRun products or the website.
• Misunderstanding of Features: Refunds will not be granted if you simply did not fully understand the product’s functions before purchasing.
• Terms of Service Violations: Accounts associated with violations of our Terms of Service.
• Extended Usage: Requests made after extensive use of the product or service.
• Expiration of Refund Period: Requests made beyond the specified refund timeframes.
• No Specific Reason: Refund requests without a specific, valid reason will not be processed.

How to Request a Refund

To request a refund, please follow these steps:

Contact our Support Team at [email protected] with the subject line “Refund Request.”

Include the following information:

• Your registered email address
• Order/transaction ID
• Date of purchase
• Reason for requesting a refund

Any relevant screenshots or information that may help us evaluate your request. Our support team will review your request and respond within 5 business days.

Payment Processing

Once approved, refunds will be processed to the original payment method used for the purchase. Please note:

• Refunds typically appear in your account within 5-10 business days, depending on your payment provider’s processing time.
• Some payment methods may have different refund timeframes beyond our control.
• Any applicable transaction fees charged by payment processors are non-refundable.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:

• Email: [email protected]
• Response time: Within 24 hours during business days

We are committed to fair and transparent refund processes and will work with you to resolve any concerns about your purchase.